Shipping policy
Orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. From time to time, we will have delays in our shipping timing due to vacation and/or other personal matters. If this is the case, it will be listed clearly at the top of our website when shipping will resume. If you have questions and/or concerns with shipping timing, don't hesitate to reach out to us via email at info@witandwest.com and we will get back to you will details including estimated delivery timing.
Domestic Shipping
Domestic orders shipped with the USA are shipped via USPS ground. We offer a $5 flat rate shipping for orders shipped in the United States. Orders placed in the United States that are $60 or more, and any orders placed in the state of Colorado will receive free shipping. In general, USPS ground shipping timing ranges between 3-8 business days (excluding weekends and holidays). At this time, we do not offer free shipping for orders placed outside the United States.
International Shipping: Policies, Available Countries & Shipping Rates
International shipping via DHL is currently on hold. We hope to resolve the shipping price issue with DHL and turn back on shipping to limited countries soon. You can also look at shipping forwarding options such Forward2Me or MyUS.com that create a USA address for you to use and then they will ship directly to you. Please note that we are in no way affiliated or associated with Forward2Me, MyUS.com, or any other forwarding service so we cannot guarantee if they will ship to your country specifically nor can we tell you what the shipping fees or delivery timelines will be. In addition, because perfume that is alcohol based is considered a dangerous good you may want to inquire with any forwarding services as to whether they are able to ship dangerous goods or not. If you have questions, please reach out to us directly at info@witandwest.com.
Please note that per aviation regulations through organizations such as International Air Transport Association (IATA), alcohol-based perfume is considered a dangerous good/hazardous good which means that there are certain requirements that we must follow for international orders shipped via air. As such, international orders cannot be placed for 50ml sized bottles of perfume or cologne at this time. If you add a 50ml bottle to your order, we will contact you directly to advise of alternate options (e.g., multiple 15ml bottles instead). You may purchase 15ml sized bottles of perfume or cologne as well as 1.5ml samples (individual samples and/or multiple samples or one of our sample sets). You can purchase multiple 15ml bottles in a single order, however, if it is above the allowable quantity for a single parcel then we will contact you to let you know that your order will be delivered in multiple boxes.
How to Check the Status of an Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10-14 days* of receiving your shipping confirmation email, please contact us at info@witandwest.com with your name and order number, and we will investigate it for you. International customers please note that international orders can be highly variable in terms of the timing of delivery due to reasons outside of our control (e.g., import customs procedures, etc.). In general, all international DHL orders will be dispatched within 1-2 business days of the order being placed and delivered within 10-14 days of placing the order depending on the destination (Canada and Mexico within 3-4 days, Central and South America 4-5 days, Oceania within 7-10 days, all other currently available countries within 7-10 days).
*10 days for US orders, up to 14+ days for international orders.
Refunds, Returns, and Exchanges
All sales are final, and we do not accept returns or exchanges as perfumes (like most beauty and personal care products) cannot be reused or resold once opened. Wit & West Perfumes is a small artisanal perfumery owned by myself (Wit) and my husband (West) and all of our perfumes and colognes are made in small batches by us (we don’t outsource any of our process – all of our products are made by West and I, in-house in our studio in Littleton, CO) from 100% all-natural ingredients and while we feel they are very beautiful and unique, they are very different from mainstream fragrances that are made from primarily synthetic aroma chemicals. As such, we understand that the olfactory experience of wearing our perfumes and colognes might not be something that many people are familiar with, so we recommend against "blind buying" and instead, first purchasing samples to determine which scents appeal to you before committing to a full-size bottle. Samples are available as part of one of our sample sets or you can purchase samples individually (given we are small business, please note that we do not offer free samples. You can get a discount on your order if you sign-up for email or if you take our Scent Quiz). To view and purchase samples, please visit our Samples page. For those new to natural perfume, we recommend trying out samples with our New to Natural Perfume Sample Set. If you received an incorrect order or your perfume was received damaged, please contact us at info@witandwest.com for assistance (include your first/last name, order number and any detail regarding the damage to the perfume).
If you have any further questions, please don't hesitate to contact us at info@witandwest.com.
