Shipping policy
Orders are usually processed within 1-3 days after receiving your order confirmation email (excluding weekends, holidays, and if we are on vacation, which will be noted on the website in the announcement bar). You will receive another notification when your order has shipped. From time to time, we will have delays in our shipping timing due to vacation and/or other personal matters. If this is the case, it will be listed clearly at the top of our website when shipping will resume. If you have questions and/or concerns with shipping timing, don't hesitate to reach out to us via email at info@witandwest.com, and we will get back to you with details, including estimated delivery timing.
Domestic Shipping
We ship via USPS ground for all orders placed within the USA. USPS ground shipping varies depending on what part of the country you live in and also whether you are near a centralized USPS hub or not. In general, we have found that packages shipped via USPS ground in the state of Colorado (where we are located) can take 3-7 business days, and packages shipped in the rest of the continental USA can take between 5-11 business days (sometimes longer if you live on the East Coast, in a rural area, AK, HI, or PR). However, factors such as weather and general USPS shipping delays can affect delivery times from time to time, so they can vary. Please refer to the tracking number on your order shipment email, as that will redirect you to the USPS website for the most up-to-date information regarding your package (we do not have any other information other than what is on the USPS website). In general, USPS is very reliable, and while a package might take longer than we'd like/expect it to, our experience with them has been positive, and packages almost always make it to their final destination. In the unlikely event that it does not make it to you and/or if you feel like it has been lost in the mail, please email info@witandwest.com for assistance.
International Shipping: Policies, Available Countries & Shipping Rates
International shipping via DHL is currently on hold. We hope to resolve the shipping price issue with DHL and turn shipping back on to limited countries soon.
You can look at shipping forwarding options such as Forward2Me that create a USA address for you to use, and then they will ship directly to you. Please note that we are in no way affiliated or associated with Forward2Me or any other forwarding service, so we cannot guarantee if they will ship to your country specifically, nor can we tell you what the shipping fees or delivery timelines will be. In addition, because perfume that is alcohol based is considered a hazmat/dangerous good, we recommend that you first inquire with any forwarding services as to whether they can ship dangerous goods or not (specifically, you will want to confirm if they can ship products classified under UN code 1266 with a proper shipping name of Perfumery Products with flammable solvents). If you have questions, please reach out to us directly at info@witandwest.com.
How to Check the Status of an Order
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@witandwest.com with your name and order number, and we will investigate it for you.
Refunds, Returns, and Exchanges
All sales are final, and we do not accept returns or exchanges, as perfumes (like most beauty and personal care products) cannot be reused or resold once opened. Wit & West Perfumes is a small artisanal perfumery owned by myself (Wit) and my husband (West) and all of our perfumes and colognes are made in small batches by us (we don’t outsource any of our process – all of our products are made by West and I, in-house in our studio in Littleton, CO) from 100% all-natural ingredients and while we feel they are very beautiful and unique, they are very different from mainstream fragrances that are made from primarily synthetic aroma chemicals. As such, we understand that the olfactory experience of wearing our perfumes and colognes might not be something that many people are familiar with, so we recommend against "blind buying" and instead, first purchasing samples to determine which scents appeal to you before committing to a full-size bottle. Samples are available as part of one of our sample sets, or you can purchase samples individually (given we are a small business, please note that we do not offer free samples. You can get a discount on your order if you sign up for email or if you take our Scent Quiz). To view and purchase samples, please visit our Samples page. For those new to natural perfume, we recommend trying out samples with our New to Natural Perfume Sample Set. If you received an incorrect order or your perfume was received damaged, please contact us at info@witandwest.com for assistance (include your first/last name, order number, and any details regarding the damage to the perfume).
If you have any further questions, please don't hesitate to contact us at info@witandwest.com.
