Refund policy

All sales are final, and we do not accept returns or exchanges as perfumes (like most beauty and personal care products) cannot be reused or resold once opened. Wit & West Perfumes is a small artisanal perfumery owned by myself (Wit) and my husband (West) and all of our perfumes and colognes are made in small batches by us (we don’t outsource any of our process – all of our products are made by West and I, in-house in our studio in Littleton, CO) from 100% all-natural ingredients and while we feel they are beautiful, multi-faceted and inimitable, if you haven't tried all-natural botanical perfumes before it is a very different experience from mainstream fragrances that are made from primarily synthetic aroma chemicals. As such, we understand that the olfactory experience of wearing our perfumes and colognes might not be something that many people are familiar with, so we recommend against "blind buying" and instead recommend first purchasing samples to determine which scents appeal to you before committing to a full-size bottle. For those new to natural perfume, we recommend trying out samples with our New to Natural Perfume Sample Set. Samples are available as part of one of our sample sets or you can purchase samples individually (given we are small business, please note that we cannot offer free samples. You can get a discount on your order if you sign-up for email or if you take our Scent Quiz). To view and purchase samples, please visit our Samples page. If you received an incorrect order or your perfume was received damaged, please contact us at info@witandwest.com for assistance (include your first/last name, order number and any detail regarding the damage to the perfume).