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BESPOKE FAQ

WHAT IS THE BESPOKE PERFUME EXPERIENCE?

The bespoke perfume process is a personalized experience that allows you to refine and edit your perfume blend with the support and expertise of our perfumer, Wit. The process includes 3 phases with edits to the formulation based on your feedback. Once selected, your final custom perfume will be mailed to you in two (2) 15ml bottles and one (1) 50ml bottle. We keep your perfume formulation on file so you can place refill orders of your perfume.

HOW MUCH DOES THE BESPOKE PERFUME EXPERIENCE COST?

The Bespoke Perfume Experience cost is $600. The cost includes the time to develop the custom scent, the materials for perfume samples (actual materials and shipping costs) as well as the final perfume mailed to you in two (2) 15ml bottles and one (1) 50ml bottle.

WHAT IS THE COMMUNICATION PROCESS THROUGHOUT THE BESPOKE EXPERIENCE?

Communication is done via email and if desired, can also be done virtually via video conference.

HOW LONG DOES THE BESPOKE PERFUME EXPERIENCE PROCESS TAKE?

The process can take between 2-3 months, depending on how quickly you are able to provide feedback on the iterations of your perfume (if you need more time to assess your perfumes it could take longer).

I WOULD LIKE TO PURCHASE THE BESPOKE PERFUME EXPERIENCE FOR SOMEONE ELSE. HOW DO I DO THAT?

If you would like to purchase the Bespoke Perfume Experience for someone else you may purchase a digital gift card. The digital gift card will be emailed to that individual directly (if desired, you may indicate in the digital gift card message the gift card can be used towards the Bespoke Perfume Experience).

I PREVIOUSLY PURCHASED THE BESPOKE PERFUME EXPERIENCE AND WOULD LIKE TO GET A REFILL OF MY CUSTOM SCENT. HOW DO I DO THAT?

Select "Bespoke Perfume Refill" from the dropdown on the Bespoke menu on the home page. Select the bottle size you'd like and upon checkout provide the order number from your Bespoke Experience in the notes. If you don’t remember the order number email us at info@witandwest.com and we will look it up for you. Please note that orders for Bespoke Refills may take between 4-6 weeks to receive as we do not have previous client perfumes pre-made. Thus, the perfume will need to be re-made and then aged for several weeks prior to shipment. 

WHAT IS THE PRICE TO PURCHASE A NEW BOTTLE OF A PREVIOUS BESPOKE PERFUME?

The price to purchase a refill of your Bespoke Perfume is the same price as our standard Signature perfumes. See the Bespoke Refill product page for details.

CAN I PAY FOR THE BESPOKE PERFUME EXPERIENCE OVER TIME WITH KLARNA?

Yes! Wit & West now offers Klarna Payments which allow you to pay for products as well as the Bespoke Perfume Experience over time. minimum of $10 per order required to pay over time. Simply select Klarna as your payment type when you checkout. Learn more about payments with Klarna.

WHAT IF I HAVE MORE QUESTIONS REGARDING THE BESPOKE PERFUME EXPERIENCE?

Email us additional questions at info@witandwest.com.