WHAT IS THE BESPOKE PERFUME EXPERIENCE?
The bespoke perfume process is a personalized experience that allows you to refine and edit your perfume blend with the support and expertise of our perfumer, Wit. The process includes 3 phases with edits to the formulation based on your feedback. Once selected, your final custom perfume will be mailed to you in two (2) 15ml bottles and one (1) 50ml bottle. We keep your perfume formulation on file so you can place refill orders of your perfume.
HOW MUCH DOES THE BESPOKE PERFUME EXPERIENCE COST?
The Bespoke Perfume Experience cost is $600 USD (if you are outside the US, the price will convert to your country's currency). The cost includes the time to develop the custom scent, the materials for perfume samples (actual materials and shipping costs) as well as the final perfume mailed to you in two (2) 15ml bottles and one (1) 50ml bottle.
IS THE BESPOKE EXPERIENCE AVAILABLE IF I AM OUTSIDE OF THE UNITED STATES?
Yes, it is possible to purchase the Bespoke Experience if you are outside the United States. However, there are a couple key differences if you are outside the United States that you should be aware of before purchasing:
- For each version of your Bespoke Perfume (of which there can be 3-5 versions, depending on your feedback), you will be charged international shipping fees based on your shipping country (these fees vary from $15-$50 USD, see our Shipping Policy for details).
- Due to aviation shipping regulations for alcohol-based perfume, Bespoke Perfume created for international customers cannot be shipped in 50ml sized bottles. Instead, we will ship you a total of five (5) 15ml bottles upon completion of your Bespoke Perfume.
WHAT IS THE COMMUNICATION PROCESS THROUGHOUT THE BESPOKE EXPERIENCE?
Communication is done via email and if desired, can also be done virtually via video conference.
HOW LONG DOES THE BESPOKE PERFUME EXPERIENCE PROCESS TAKE?
The process can take between 2-3 months, depending on how quickly you are able to provide feedback on the iterations of your perfume (if you need more time to assess your perfumes it could take longer).
I WOULD LIKE TO PURCHASE THE BESPOKE PERFUME EXPERIENCE FOR SOMEONE ELSE. HOW DO I DO THAT?
If you would like to purchase the Bespoke Perfume Experience for someone else you may purchase a digital gift card. The digital gift card will be emailed to that individual directly (if desired, you may indicate in the digital gift card message the gift card can be used towards the Bespoke Perfume Experience).
I PREVIOUSLY PURCHASED THE BESPOKE PERFUME EXPERIENCE AND WOULD LIKE TO GET A REFILL OF MY CUSTOM SCENT. HOW DO I DO THAT?
Select "Bespoke Perfume Refill" from the dropdown on the Bespoke menu on the home page. Select the bottle size you'd like and upon checkout provide the order number from your Bespoke Experience in the notes. If you don’t remember the order number email us at firstname.lastname@example.org and we will look it up for you. Please note that orders for Bespoke Refills may take between 4-6 weeks to receive as we do not have previous client perfumes pre-made. Thus, the perfume will need to be re-made and then aged for several weeks prior to shipment.
WHAT IS THE PRICE TO PURCHASE A NEW BOTTLE OF A PREVIOUS BESPOKE PERFUME?
The price to purchase a refill of your Bespoke Perfume is the same price as our standard Signature perfumes. See the Bespoke Refill product page for details.
DO YOU HAVE PAY OVER TIME / BUY NOW, PAY LATER PAYMENT OPTIONS?
Yes! Wit & West offers Shop Pay Installments through Shopify (in partnership with Affirm). Shop Pay allows you to pay for products as well as the Bespoke Perfume Experience over time. Minimum of $50 per order required to pay over time. Simply select Shop Pay Installments as your payment type when you checkout. Learn more about payments with Shop Pay.
WHAT IF I HAVE MORE QUESTIONS REGARDING THE BESPOKE PERFUME EXPERIENCE?
Email us additional questions at email@example.com.